Returns and refunds

Snugsy Steps is a brand built on Christian values. We'd rather lose money on an order than have someone feel cheated by us.

Every pair ships directly from our manufacturing partner, so we don't ask you to send anything back.

Damaged, defective, wrong or missing items. Email support@jnbecom.com within 7 days of delivery with your order number, a clear photo or video showing the problem, and a photo of the shipping label. We'll send a free replacement or a full refund. Minor scuffs or marks from transit are not considered defects.

Package marked delivered but not received. Email us within 7 days of the delivery date and we'll investigate with the carrier and resolve it.

Delays in transit. Delivery estimates are not guaranteed. If your order has not arrived 30 days past the estimated delivery window, contact us and we'll replace it or refund you.

Address errors. If a package is returned because the address was entered incorrectly or the delivery went unclaimed, we can arrange one redelivery for a $15 fee within 7 days. If the second attempt fails, the order is closed and cannot be refunded. Packages refused at delivery are not eligible for a refund.

Preorders. Preorder items are reserved from our production run at the time of purchase and are final sale. We cannot cancel or refund a preorder because of a change of mind. If we are unable to ship by the estimated date shown on the product page and at checkout, we'll email you with the new date and you can either keep your place in line or cancel for a full refund.

Events outside anyone's control, such as severe weather, strikes or customs holds, fall outside this policy.

Refunds go to your original payment method within 5 to 10 business days.